CAYA Privacy Policy
Last updated: 21 November 2025
CAYA is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase items, or interact with us through any online platform linked to our store.
By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information to process your orders and improve your shopping experience:
a. Personal Information
When you place an order or create an account, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through Shopify and our payment providers — we do not store full card details)
b. Automatically Collected Information
When you browse our store, Shopify automatically collects certain data, including:
- IP address
- Browser type and version
- Device information
- Cookies and tracking data
- Pages visited and time spent on the site
c. Optional Information
If you contact us via email or social media, we may collect additional information that you voluntarily provide.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Manage shipping and returns
- Communicate with you about your order
- Send updates, promotions, or marketing (only if you opt in)
- Improve our website, products, and customer experience
- Detect and prevent fraud
3. Shopify & Third-Party Services
3. Shopify & Third-Party Services
Our store is hosted on Shopify, which provides us with an online e-commerce platform. Shopify stores your personal data on secure servers protected by firewalls.
Your information may also be shared with trusted third parties, such as:
- Payment processors (e.g., PayFast, PayPal, Shopify Payments)
- Shipping and courier partners
- Analytics tools (e.g., Shopify Analytics)
These third parties only receive the data necessary to perform their services.
4. Cookies
We use cookies to:
- Keep your items in your shopping cart
- Personalise your experience
- Analyse website traffic and performance
You can disable cookies in your browser settings, but this may affect site functionality.
5. Data Retention
We keep your personal information for as long as necessary to:
- Complete your order
- Comply with legal or tax obligations
- Resolve disputes
- Maintain business records
You can request that we delete your information at any time (see Section 8).
6. Data Security
We take reasonable measures to protect your information, including encryption, secure payment gateways, and Shopify’s security infrastructure. However, no online transmission is 100% secure, and you use the site at your own risk.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your data if required to:
- Comply with laws or regulations
- Respond to legal requests
- Protect our rights, customers, or business operations
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
To exercise these rights, contact us at alexablagus@gmail.com
9. International Transfers
As Shopify operates globally, your data may be stored or transferred outside of your country. Shopify protects your data in accordance with international privacy laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, you can reach us at: CAYA
Email: alexablagus@gmail.com
Location: Cape Town, South Africa